Complaints Procedure

If you are unhappy about our service, we would like to try to understand what went wrong and see if together we can reach an outcome that is beneficial to you. However, if you do not feel able to talk to your counsellor, you might want to make a complaint in writing to

Any concerns that arise between a client and a member of CCC will be taken very seriously and we will attempt to address the issues according to our policies, so that a satisfactory resolution may be reached as soon as possible.

However, if a resolution cannot be reached or if the nature of the complaint cannot be resolved, then a complaint can be made to the professional body of the individual therapist concerned. In most cases this will be the British Association of Counselling & Psychotherapy.


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